At Ultimo Fashions UK, we believe in keeping things simple. Like our order policies, our return and exchange policies are also clear and precise, so that you can get back to us without any hesitation. Our agreements with some of the leading shipping and courier companies of the world enable us to deliver your products on time. Therefore, you will not have to experience unnecessary delay in the shipping of your products. Depending on the type of order and the delivery destination, it takes minimum four days to maximum twenty-one days for delivery of your order. Appropriate delivery time is provided at the time of accepting an order.
We give priority to your satisfaction even while shipping the merchandise and pack your orders in the best way. Still, if you find any defect caused while shipping or you desire some modification in the article, you can surely claim for return or exchange. We are known for our flexibility of return or exchange policy. If you have made a wrong purchase or not satisfied with the purchase, return us the accessory and we will exchange it without asking any question. Yet, do not delay the return or exchange process, as we follow seven days return policy. We will also suggest you to take note of every terms and conditions mentioned under the Return and Exchange policy, to make the hassle free.
If you are not happy with the product you have received, just pack it back as it was sent by us. When you are returning any item, it should be exactly in the same condition as you have received it. In case of damage caused due to shipping, we will accept the item with the tampering. While returning any of our items, you should make sure, you are providing the original package, price tags and all other tags as it was provided by us. Return it unused and we will exchange the product. Though we check every product before delivery, in exceptional cases, you may receive a wrong delivery. If that is the case, we will issue complete refund of the money.
In case, you need some added customization or have provided incorrect measurements at the time of ordering, you are requested to bear the minimum charges for returning the shipment. Also note that you will also have to bear the postal charges as well as the packaging charges for the exchanged product. Charges vary depending on your location as well as the weight of the shipment. We value your money and so we will request you to place your order with extra care. Decide the customizations you want and enter your size correctly to avoid return or exchange for improper choice.
Though we never delay the shipping of exchanged items, at times, we may need a few extra days. This generally happens for the unavailability of the item in our stock. If it ever happens, we inform you in advance. We always believe in maintaining transparency in our business relation and so we prefer to provide a clear picture of our exchange policy to our valued customers.
